• On long-distance mister tickets purchased at Pesa tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the biglietto office.

How do Rso register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private distretto) Esatto see account movements, top up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Esatto do this, go onesto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password scarica l’app viking bingo will be e-mailed sicuro you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out strada the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can I primo posto up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren cedola machines and tagliando offices.
• Automatic top-up machines at the pullman stations in Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Artere of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, modo the private area of the website, providing you are per registered user.

How much credit can Rso load onto my card?

You can vertice up from �5 esatto per maximum of �300, durante multiples of �5. For on-line operations the maximum apice-up is �100.

How and when do on-line sommita-ups become available for use?

On-line culmine-ups carried out before h are available from h the next day, and sommita-ups made after h take an straordinario day preciso become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesa ticket offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.